Recording the Decision to Send/Not Send KIS
Once consent is recorded, the KIS data and/or Special Note is not sent to ECS until you record an explicit decision to send. To record your decision to send:
- From Summary and Consent Status - More, in the KIS column select Decision to send KIS
. - The Add new record screen displays:
- Select Decision to send KIS or Decision NOT to Send KIS as appropriate.
- Enter comments as required.
- Select OK to save and return to the ECS Management screen.Note - You can reverse your decision at any time. If data has already been sent, selecting Decision Not to Send KIS removes the KIS data.
Troubleshooting - Decision to Send/Not Send KIS
The expanded Summary and Consent Status section contains explanatory text on the consent and decision to send options selected. The following examples show some of common consent/decision to send combinations that could cause queries:
ECS Consent implied with KIS Consent Denied but Overridden
- Decision to send has not been selected, until it is no data is sent.
ECS and KIS Consent Denied but KIS Overridden
- The decision to send has been updated, but as there is no ECS consent, nothing is sent until you enter a Special Note.
ECS and KIS Consent Denied, KIS Overridden and Special Note Added
- A Special Note has been added and will be sent.
